Veeam Data Platform Advanced Edition Plus Basic Support 2 Additional Years
Secure extended support for your Veeam Data Platform Advanced Edition Plus, ensuring critical data protection and rapid recovery capabilities for two additional years.
- Extended Coverage: Access to Veeam support for an additional two years, maintaining critical data protection.
- Proactive Assistance: Coverage for technical issues, ensuring minimal downtime and swift resolution.
- Productivity Assurance: Protection against data loss and corruption, safeguarding business continuity.
- Entitlement to Updates: Access to essential software updates and patches during the extended support period.
Product Overview
Product Overview
This offering provides two additional years of basic support for the Veeam Data Platform Advanced Edition Plus. It ensures that your business has access to essential technical assistance and product updates, crucial for maintaining robust data protection and disaster recovery capabilities.
Designed for IT Managers and IT Professionals within small to mid-market organizations, this support contract integrates with your existing Veeam deployment. It provides a safety net for your critical data infrastructure, ensuring operational resilience and minimizing the risk of business interruption.
- Extended Support Duration: Guarantees access to Veeam's technical expertise for two additional years.
- Basic Support Level: Provides essential assistance for troubleshooting and issue resolution.
- Data Protection Continuity: Ensures your backup and recovery systems remain operational and supported.
- Business Resilience: Minimizes downtime by providing timely support for critical data management challenges.
- Cost Predictability: Locks in support costs for an additional two-year period, aiding budget planning.
Extend your Veeam Data Platform support to safeguard your critical data and ensure business continuity with predictable costs.
What This Enables
Extended Hardware and Software Support
Access to Veeam's technical support team for an additional two years. This coverage ensures that any issues encountered with the Veeam Data Platform are addressed promptly, minimizing potential data loss or operational disruption.
ongoing operations, business continuity, IT infrastructure management, risk mitigation
Protection Against Data Loss Incidents
Protection against data loss and corruption by ensuring your backup and recovery systems are maintained with vendor support. This allows for swift resolution of any technical challenges that could impact data integrity.
data management, disaster recovery planning, operational resilience, system maintenance
Entitlement to Essential Updates
Entitlement to receive essential software updates and patches during the extended support period. This ensures your Veeam Data Platform remains secure and performs optimally, addressing potential vulnerabilities.
system security, performance optimization, software lifecycle management, IT asset management
Key Features
Two Additional Years of Basic Support
Guarantees continued access to Veeam's technical expertise for troubleshooting and issue resolution, ensuring your data protection systems remain operational.
Veeam Data Platform Advanced Edition Plus Compatibility
Specifically tailored to support your existing Advanced Edition Plus license, ensuring seamless integration and vendor-backed assistance.
Proactive Issue Resolution
Enables faster resolution of technical challenges, minimizing potential downtime and protecting against data loss.
Access to Updates and Patches
Ensures your software is kept up-to-date with essential security patches and performance enhancements.
Predictable Support Costs
Locks in support pricing for an additional two years, aiding in budget planning and financial predictability.
Industry Applications
Finance & Insurance
Financial institutions require robust data protection and disaster recovery to meet strict regulatory compliance and ensure continuous service availability for sensitive customer data.
Healthcare & Life Sciences
Healthcare organizations must maintain uninterrupted access to patient records and comply with HIPAA regulations, making reliable data backup and recovery essential for patient care and data privacy.
Manufacturing & Industrial
Manufacturers depend on operational continuity to maintain production schedules and protect intellectual property, requiring resilient data protection solutions to prevent costly downtime.
Legal & Professional Services
Law firms and professional services companies handle highly confidential client data and must ensure its integrity and availability while adhering to strict data retention and security policies.
Frequently Asked Questions
What is covered under basic support?
Basic support typically includes technical assistance for troubleshooting, issue resolution, and access to software updates and patches. Specific details are outlined in the Veeam support agreement.
What is the difference between basic and premium support?
Basic support offers standard technical assistance, while premium support often includes faster response times, dedicated account management, and advanced technical resources. This offering is for basic support.
Can I purchase this support extension at any time?
Support extensions are typically purchased before the current support contract expires. It is advisable to renew in advance to ensure continuous coverage.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.