Veeam Data Platform Advanced Edition with 2 Years Extended Support
Secure your business continuity with Veeam Data Platform Advanced Edition, including an additional two years of 24/7 support for uninterrupted data protection.
- Extended Coverage: Access to 24/7 technical support for an additional two years, ensuring prompt issue resolution.
- Proactive Assistance: Coverage for critical system updates and patches, maintaining optimal performance and security.
- Business Continuity: Protection against data loss and operational disruptions through expert support for your backup and recovery environment.
- Entitlement to Expertise: Direct access to Veeam specialists for guidance on configuration, troubleshooting, and best practices.
Product Overview
Product Overview
This offering provides an extension of 24/7 support for the Veeam Data Platform Advanced Edition, covering two additional years. It ensures that your business has continuous access to expert technical assistance for your data protection and recovery solutions.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this support contract integrates with existing backup infrastructure, safeguarding critical business operations and data integrity.
- 24/7 Technical Support: Round-the-clock access to Veeam's certified support engineers.
- Software Updates & Patches: Entitlement to all product updates, enhancements, and security patches.
- Problem Resolution: Expedited assistance for troubleshooting and resolving any issues impacting backup or recovery operations.
- Configuration Guidance: Support for optimal setup and configuration of your Veeam Data Platform.
- Extended Service Life: Two additional years of comprehensive support beyond the initial term.
This extended support contract is the right choice for SMB and mid-market teams seeking to maintain robust data protection and minimize downtime risks.
What This Enables
Continuous Technical Support
Access to 24/7 technical support ensures that any issues with your data protection environment are addressed promptly. Coverage for critical updates and patches maintains system integrity and security.
organizations with critical data, businesses requiring high availability, teams managing complex backup infrastructure, companies with limited IT staff
Software Update Entitlement
Entitlement to all product updates, enhancements, and security patches ensures your Veeam Data Platform remains current and protected against emerging threats. This proactive approach minimizes vulnerabilities and maintains optimal performance.
businesses with evolving IT needs, companies operating in regulated environments, teams focused on security posture, organizations seeking performance optimization
Expedited Issue Resolution
Protection against extended downtime by providing direct access to Veeam specialists for rapid troubleshooting. This service guarantees timely assistance to restore backup and recovery operations efficiently.
businesses with strict RTO/RPO objectives, organizations with mission-critical applications, companies dependent on continuous operations, IT departments managing sensitive data
Key Features
24/7/365 Technical Support
Immediate access to expert assistance anytime, minimizing downtime and ensuring business continuity.
Software Updates and Patches
Keeps your data protection solution up-to-date with the latest features and security enhancements.
Extended Support Term
Provides two additional years of vendor support, offering long-term peace of mind and predictable costs.
Direct Access to Veeam Specialists
Ensures issues are handled by knowledgeable professionals familiar with the Veeam Data Platform.
Proactive Problem Prevention
Helps identify and address potential issues before they impact your business operations.
Industry Applications
Finance & Insurance
Financial institutions require robust data protection and rapid recovery to meet strict regulatory compliance and maintain customer trust, making continuous expert support essential.
Healthcare & Life Sciences
Healthcare organizations must ensure patient data availability and compliance with HIPAA, necessitating reliable backup solutions and immediate support for any disruptions.
Manufacturing & Industrial
Manufacturers depend on uninterrupted operations; extended support for data protection ensures minimal downtime in production environments and safeguards critical operational data.
Legal & Professional Services
Law firms and professional services handle sensitive client data and require high availability to meet client demands and maintain confidentiality, making extended support a critical component.
Frequently Asked Questions
What is covered by this extended support?
This contract extends the 24/7 technical support for your Veeam Data Platform Advanced Edition for two additional years. It includes access to software updates, patches, and expert assistance for troubleshooting.
Who should purchase this support extension?
This is ideal for SMB and mid-market organizations that rely on Veeam for their data protection and wish to ensure continuous, expert support beyond their initial contract term.
How does this support benefit my business?
It minimizes the risk of costly downtime by ensuring rapid resolution of any data protection issues and keeps your system optimized with the latest software updates.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.