Veeam Data Platform Advanced Enterprise Support
Veeam Data Platform Advanced Enterprise provides 1-year of 24/7 production support, ensuring rapid recovery and continuous availability for your mission-critical hybrid cloud data.
- 24/7 Priority Support: Access expert technical assistance around the clock for immediate issue resolution.
- Rapid Recovery Assurance: Coverage for critical system failures to minimize downtime and data loss.
- Proactive Issue Management: Protection against unexpected outages with timely updates and patches.
- Entitlement to Latest Updates: Stay current with the latest features and security enhancements for optimal performance.
Product Overview
Product Overview
Veeam Data Platform Advanced Enterprise is a mission-critical data protection and recovery solution designed for hybrid cloud environments. This offering includes 1-year of 24/7 production support, guaranteeing the availability and rapid restoration of your most important workloads.
This solution is ideal for IT Managers and IT Professionals in SMB and mid-market companies who manage complex IT infrastructures. It integrates into existing virtual, physical, and cloud environments to safeguard data and ensure business continuity.
- Continuous Availability: Ensures your critical applications and data are always accessible.
- Accelerated Recovery: Significantly reduces recovery time objectives (RTOs) during an incident.
- Hybrid Cloud Protection: Extends robust data protection across on-premises and cloud resources.
- 24/7 Expert Support: Provides round-the-clock access to Veeam's specialized technical teams.
- Data Integrity Verification: Guarantees that your backups are recoverable and reliable.
This advanced enterprise support ensures your business operations remain uninterrupted, providing peace of mind for SMB and mid-market teams.
What This Enables
24/7 Critical Incident Response
Access to expert technical assistance around the clock for immediate resolution of critical system failures. This ensures minimal disruption to your business operations and maintains productivity.
production environments, hybrid cloud deployments, mission-critical applications, business continuity planning
Proactive System Health Monitoring
Coverage for proactive issue identification and resolution to prevent unexpected outages. This helps maintain optimal system performance and data integrity.
high-availability systems, data-intensive operations, regulated environments, continuous operations
Rapid Data Recovery Assurance
Entitlement to priority support for rapid restoration of data and systems following a disaster or major incident. This significantly reduces recovery time objectives (RTOs).
disaster recovery planning, business continuity, data protection strategies, risk mitigation
Key Features
24/7/365 Priority Access to Veeam Support Engineers
Receive immediate assistance from specialized engineers for critical issues, minimizing downtime and accelerating recovery.
Escalation Management
Ensures critical issues are handled with the highest priority, reducing resolution times and business impact.
Access to Latest Product Updates and Patches
Stay protected against emerging threats and benefit from performance improvements by always having the latest software versions.
Guaranteed Recovery Capabilities
Provides confidence that your data is recoverable and your business can resume operations quickly after an incident.
Support for Production Workloads
Dedicated support for your live, mission-critical systems, ensuring maximum uptime and availability.
Industry Applications
Finance & Insurance
Financial institutions require continuous availability and rapid data recovery to meet strict regulatory compliance and customer service level agreements, making robust data protection support essential.
Healthcare & Life Sciences
Healthcare providers must ensure uninterrupted access to patient data and systems to maintain patient care and comply with HIPAA regulations, necessitating 24/7 support for their data protection solutions.
Manufacturing & Industrial
Industrial operations depend on consistent uptime for production lines and supply chain management; any extended downtime can lead to significant financial losses, requiring immediate support for data recovery.
Legal & Professional Services
Law firms and professional services organizations handle sensitive client data and operate under strict deadlines, where data loss or extended downtime can have severe professional and financial consequences.
Frequently Asked Questions
What is Veeam Data Platform Advanced Enterprise Support?
It is a 1-year, 24/7 production support contract for the Veeam Data Platform, designed to ensure the availability and rapid recovery of your mission-critical data in hybrid cloud environments.
Who is this support plan for?
This plan is for businesses with mission-critical workloads that require immediate, round-the-clock technical assistance to minimize downtime and ensure business continuity.
What is the value of 24/7 support?
24/7 support means that no matter when an issue arises, you can get expert help immediately. This drastically reduces potential downtime and protects your business from significant financial losses and reputational damage.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.