Veeam Data Platform Advanced Maintenance Extension
Secure your business continuity with an additional two years of prepaid basic maintenance for Veeam Data Platform Advanced, guaranteeing ongoing support for your critical data.
- Access to Technical Support: Receive timely assistance from Veeam experts for any issues encountered with your Veeam Data Platform Advanced.
- Coverage for Software Updates: Ensure your platform remains current with access to essential patches and minor version updates during the maintenance period.
- Protection against Downtime: Minimize business disruption by having reliable support to quickly resolve any data protection challenges.
- Entitlement to Basic Maintenance: Continue receiving standard maintenance services, including bug fixes and technical guidance, for uninterrupted operations.
Product Overview
Product Overview
This offering provides a prepaid extension of basic maintenance for Veeam Data Platform Advanced, covering two additional years. It ensures continued access to Veeam's standard support services, including technical assistance and software updates, crucial for maintaining the health and performance of your data protection infrastructure.
Designed for IT Managers and IT Professionals within SMB and mid-market organizations, this maintenance extension integrates seamlessly with existing Veeam deployments. It is ideal for businesses that rely on Veeam for their core data backup, disaster recovery, and data management needs, ensuring their systems remain supported and up-to-date.
- Extended Support Duration: Guarantees two extra years of basic maintenance coverage.
- Veeam Data Platform Advanced: Specifically applies to the Advanced edition of Veeam's data protection solution.
- Prepaid Service: Eliminates the need for annual renewals during the extension period.
- Access to Updates: Provides entitlement to essential software patches and minor version updates.
- Technical Assistance: Ensures continued access to Veeam's technical support team for issue resolution.
This two-year maintenance extension is the prudent choice for SMB and mid-market teams seeking to maintain uninterrupted data protection and support for their Veeam investment.
What This Enables
Continued Access to Technical Support
Access to Veeam's expert technical support team for troubleshooting and issue resolution. This ensures that any problems encountered with Veeam Data Platform Advanced are addressed promptly, minimizing potential business disruption.
organizations with critical data protection needs, businesses with limited internal IT resources, companies prioritizing rapid issue resolution, environments with complex backup configurations
Coverage for Software Updates and Patches
Coverage for essential software updates, patches, and minor version upgrades for Veeam Data Platform Advanced. This keeps your data protection solution current, addressing security vulnerabilities and improving performance.
businesses requiring up-to-date security, organizations managing sensitive data, companies with regular compliance audits, environments with evolving IT infrastructure
Protection Against Extended Downtime
Protection against prolonged system downtime by ensuring immediate access to support when critical data protection issues arise. This proactive maintenance contract helps maintain business continuity and data availability.
companies with strict uptime requirements, businesses operating 24/7, organizations with significant financial exposure to downtime, environments with high data volumes
Key Features
Two Additional Years of Prepaid Maintenance
Secures extended support and updates without the need for annual renewal during this period, simplifying budget management.
Veeam Data Platform Advanced Edition
Ensures that the specific features and capabilities of your Advanced edition are continuously supported and updated.
Basic Maintenance Services
Provides access to standard technical support and essential software patches, keeping your data protection environment functional and secure.
Proactive Support Access
Allows your IT team to quickly engage Veeam experts for issue resolution, minimizing potential downtime and data loss risks.
Software Currency
Guarantees access to minor version updates and patches, helping to maintain optimal performance and address security vulnerabilities.
Industry Applications
Finance & Insurance
Financial institutions require robust data protection and rapid recovery to meet strict regulatory compliance like SOX and PCI DSS, making continuous support for Veeam Data Platform Advanced essential.
Healthcare & Life Sciences
Healthcare providers must adhere to HIPAA regulations for patient data privacy and availability, necessitating reliable backup and disaster recovery solutions supported by ongoing maintenance.
Manufacturing & Industrial
Manufacturers depend on operational continuity and protection of sensitive intellectual property, requiring uninterrupted support for their data protection systems to avoid costly production downtime.
Legal & Professional Services
Law firms and professional services companies handle confidential client data and face stringent data retention requirements, making consistent support for their backup solutions critical for compliance and business operations.
Frequently Asked Questions
What is included in Veeam's basic maintenance?
Basic maintenance typically includes access to technical support for issue resolution, bug fixes, and entitlement to software patches and minor version updates for the covered product.
Who is this maintenance extension for?
This extension is for businesses, specifically IT Managers or IT Professionals within SMB and mid-market companies, that currently use Veeam Data Platform Advanced and want to ensure continued support and updates.
How does this extension differ from premium support?
Basic maintenance provides standard support services. Premium support tiers usually offer faster response times, dedicated account managers, and potentially more advanced support options, which are not part of this basic maintenance package.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.