Veeam Data Platform Foundation Enterprise Plus Maintenance Uplift (24/7)
Maintain optimal performance and immediate support for your Veeam Data Platform Foundation Enterprise Plus with 24/7 maintenance uplift, ensuring uninterrupted data protection.
- 24/7 Technical Support: Access round-the-clock expert assistance for critical data protection issues.
- Software Updates & Patches: Coverage for timely delivery of software updates and security patches to maintain system integrity.
- Problem Resolution: Protection against operational disruptions with dedicated support for troubleshooting and bug fixes.
- Entitlement to New Releases: Stay current with the latest Veeam Data Platform features and enhancements through included release entitlements.
Product Overview
Product Overview
This is a 24/7 maintenance uplift for the Veeam Data Platform Foundation Enterprise Plus, providing continuous support and access to software updates. It ensures your data protection infrastructure remains operational, secure, and up-to-date with the latest features and critical patches.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this service integrates with your existing Veeam deployment. It provides the necessary support to manage complex data protection strategies, disaster recovery, and business continuity within your own IT environment.
- Continuous Uptime Assurance: Guarantees that your data protection systems are monitored and supported around the clock.
- Expert Technical Assistance: Provides direct access to Veeam certified support engineers for rapid issue resolution.
- Proactive Software Management: Ensures you receive all necessary updates, patches, and new releases to maintain security and functionality.
- Risk Mitigation: Reduces the likelihood of data loss or extended downtime due to software issues or configuration errors.
- Operational Efficiency: Frees up internal IT resources by offloading complex support and maintenance tasks.
This 24/7 maintenance uplift is essential for SMB and mid-market teams seeking reliable, expert support for their critical Veeam data protection investments.
What This Enables
24/7 Critical Incident Response
Access to round-the-clock expert technical support for immediate resolution of critical data protection incidents. This ensures minimal disruption to business operations and rapid recovery from any system failures.
On-premises data centers, hybrid cloud environments, virtualized infrastructure, business continuity planning
Proactive Software Maintenance
Coverage for timely delivery and application of all software updates, patches, and security fixes for the Veeam Data Platform. This maintains system integrity and protects against emerging security threats.
Server virtualization, storage area networks, network attached storage, cloud-based backups
Entitlement to New Releases
Entitlement to receive and deploy new versions and feature releases of the Veeam Data Platform as they become available. This ensures your data protection capabilities remain current and effective.
Disaster recovery sites, data archiving solutions, compliance data management, performance optimization
Key Features
24/7 Technical Support
Receive immediate assistance from expert engineers anytime to resolve critical data protection issues and minimize downtime.
Software Updates and Patches
Stay protected with timely delivery of all software updates and security patches, ensuring your system is secure and functional.
Access to New Releases
Benefit from the latest features and enhancements in Veeam Data Platform as soon as they are released, keeping your data protection strategy cutting-edge.
Problem Resolution
Ensure rapid troubleshooting and bug fixing for any issues encountered, maintaining the stability and reliability of your data protection environment.
Vendor-Certified Expertise
Gain confidence with support provided by engineers trained and certified by the software vendor, ensuring high-quality assistance.
Industry Applications
Finance & Insurance
This sector requires stringent data protection and rapid recovery capabilities to meet regulatory compliance and maintain customer trust, making continuous support for data platforms essential.
Healthcare & Life Sciences
Healthcare organizations must ensure the availability and integrity of patient data, adhering to strict compliance standards like HIPAA, which necessitates reliable and supported data protection solutions.
Government & Public Sector
Public sector entities manage vast amounts of sensitive data and are subject to rigorous uptime and security requirements, demanding robust and consistently supported data management tools.
Manufacturing & Industrial
Operational continuity is paramount in manufacturing; this service ensures that critical production data and systems are protected and recoverable, minimizing costly downtime.
Frequently Asked Questions
What is a maintenance uplift?
A maintenance uplift is a support contract that provides ongoing technical assistance, software updates, and access to new releases for your purchased software. It ensures your product remains supported and functional.
What does 24/7 support mean?
24/7 support means that technical assistance is available around the clock, every day of the year. This is crucial for critical systems where downtime can have significant business impact.
Does this cover new feature releases?
Yes, this maintenance uplift typically includes entitlement to new feature releases and major version upgrades released by the vendor during the contract term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.