Veeam Data Platform Production Maintenance Extension (2 Additional Years)
Secure your business continuity with two additional years of Veeam Data Platform production maintenance, providing 24/7 expert support and guaranteed access to updates.
- 24/7 Expert Support: Access to Veeam's technical support team around the clock for immediate issue resolution.
- Continuous Updates: Coverage for all product updates, patches, and new versions released during the maintenance period.
- Downtime Prevention: Proactive support and timely fixes to minimize the risk of data loss and operational disruptions.
- Guaranteed Availability: Entitlement to ongoing service and support for your critical Veeam data protection infrastructure.
Product Overview
Product Overview
This offering provides an extension of production (24/7) maintenance for your Veeam Data Platform, covering an additional two years. It ensures continued access to Veeam's technical support, software updates, and critical patches, safeguarding your data protection environment.
Designed for businesses of all sizes that rely on Veeam for data backup and recovery, this maintenance extension is ideal for IT Managers and IT Professionals. It integrates directly into your existing Veeam deployment, ensuring your data protection strategy remains current and fully supported.
- Extended Support Duration: Guarantees two additional years of 24/7 access to Veeam's technical expertise.
- Access to Updates: Ensures you receive all product updates, service packs, and new version releases.
- Proactive Issue Resolution: Provides timely assistance to prevent and resolve any issues impacting your data protection.
- Cost Predictability: Locks in support costs for an extended period, aiding budget planning.
- Peace of Mind: Offers assurance that your critical data protection solution is continuously maintained and supported.
This extended maintenance plan is the smart choice for SMB and mid-market organizations seeking to maintain optimal performance and security for their Veeam Data Platform.
What This Enables
Continuous 24/7 Technical Support
Access to Veeam's expert technical support team around the clock for immediate assistance with any data protection issues. This ensures rapid resolution of critical problems, minimizing potential data loss and operational disruption.
production environments, critical systems, business continuity planning, IT operations management
Access to Software Updates and Patches
Coverage for all product updates, patches, and new versions released during the maintenance period. This keeps your Veeam Data Platform secure, compliant, and performing optimally with the latest features and bug fixes.
software lifecycle management, security posture maintenance, performance optimization, regulatory compliance
Protection Against Unforeseen Downtime
Proactive support and timely fixes to minimize the risk of data loss and operational disruptions. This ensures your backup and recovery systems are always ready when needed, safeguarding business operations.
disaster recovery planning, business continuity, risk mitigation, operational resilience
Key Features
2 Additional Years of Maintenance
Extends your support and update coverage for a predictable period, safeguarding your investment.
24/7 Production Support
Provides round-the-clock access to Veeam's technical experts for immediate issue resolution, minimizing downtime.
Access to Updates and Patches
Ensures your Veeam Data Platform remains current, secure, and compliant with the latest software releases.
Prepaid Maintenance
Locks in support costs for the extended term, simplifying budgeting and financial planning.
Veeam Data Platform Compatibility
Directly supports your existing Veeam Data Platform deployment, ensuring seamless integration.
Industry Applications
Finance & Insurance
Financial institutions require robust data protection and rapid recovery to meet strict regulatory compliance like SOX and GDPR, and to ensure continuous operation of trading and client services.
Healthcare & Life Sciences
Healthcare providers must maintain continuous access to patient data for regulatory compliance (HIPAA) and patient care, making reliable backup and disaster recovery essential.
Manufacturing & Industrial
Manufacturers depend on uninterrupted operations for production lines and supply chain management, necessitating resilient data protection to prevent costly downtime.
Legal & Professional Services
Law firms and professional services companies handle sensitive client data and must ensure its availability and integrity to meet client obligations and regulatory standards.
Frequently Asked Questions
What does 'Production (24/7) Maintenance' cover?
Production (24/7) Maintenance provides round-the-clock access to Veeam's technical support team for critical issues, along with access to all product updates, patches, and new versions released during the maintenance term.
Can I purchase this if my current maintenance is expired?
Typically, extensions are purchased before the current maintenance expires. If your maintenance has lapsed, please contact Zent Networks to discuss your specific situation and available options.
How is this different from a standard support contract?
This is a prepaid extension of your existing production maintenance, specifically covering two additional years. It ensures continuity of support and updates for your Veeam Data Platform, preventing gaps in coverage.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.