Veeam Data Platform Production Maintenance Extension
Secure your critical data with an additional two years of Veeam 24/7 production maintenance, ensuring continuous uptime and rapid support for your business operations.
- Extended Coverage: Access to Veeam's expert support for two additional years, covering your production environment.
- Rapid Incident Resolution: Coverage for swift response and resolution of critical incidents, minimizing downtime.
- Uninterrupted Data Protection: Protection against data loss and corruption with guaranteed support availability.
- Entitlement to Updates: Access to necessary patches and updates during the extended maintenance period.
Product Overview
Product Overview
This offering provides two additional years of prepaid 24/7 production maintenance for your Veeam Data Platform. It ensures that your critical data protection infrastructure receives continuous support, including access to technical expertise and timely incident resolution, safeguarding your business continuity.
Designed for IT Managers and IT Professionals within SMB and mid-market organizations, this maintenance extension integrates directly with your existing Veeam deployment. It is essential for businesses that rely on their data protection systems to maintain operations and meet recovery objectives.
- 24/7 Production Support: Round-the-clock access to Veeam's technical support team for critical issues.
- Extended Uptime Assurance: Minimizes the risk of prolonged downtime with guaranteed support availability.
- Proactive Issue Management: Ensures your data protection environment remains healthy and up-to-date.
- Rapid Response Times: Expedited assistance for critical incidents to restore services quickly.
- Peace of Mind: Secures your investment and ensures business continuity for an extended period.
This maintenance extension is the ideal choice for SMB and mid-market teams seeking to fortify their data protection strategy with guaranteed, extended support.
What This Enables
Continuous Production Environment Support
Access to Veeam's expert technical support around the clock for any critical issues that arise within your production data protection environment. This ensures that your business operations are not interrupted by unforeseen technical challenges.
Businesses with critical uptime requirements, Organizations running 24/7 operations, Companies with strict RTO/RPO objectives
Rapid Incident and Downtime Mitigation
Coverage for swift response and resolution of critical incidents, significantly reducing the potential for prolonged system downtime. This proactive support minimizes the impact of failures on your daily business activities.
Environments with high availability needs, Companies managing sensitive data, Businesses with limited internal IT resources
Protection Against Data Loss and Corruption
Protection against data loss and corruption through guaranteed access to support for your Veeam Data Platform. This ensures the integrity of your backups and the reliability of your disaster recovery capabilities.
Organizations with compliance mandates, Businesses undergoing digital transformation, Companies with extensive data archives
Key Features
24/7 Production Support
Immediate access to Veeam experts ensures critical issues are resolved quickly, minimizing business disruption.
Extended Maintenance Term
Two additional years of prepaid support provide long-term cost predictability and security for your data protection investment.
Rapid Incident Response
Expedited assistance for critical incidents helps restore services faster, reducing potential revenue loss and operational impact.
Access to Updates and Patches
Ensures your Veeam Data Platform remains secure and performs optimally with the latest fixes and enhancements.
Business Continuity Assurance
Guaranteed support availability strengthens your disaster recovery and business continuity plans.
Industry Applications
Finance & Insurance
Financial institutions require robust data protection and rapid recovery to meet strict regulatory compliance and maintain customer trust, making continuous support for their Veeam environment essential.
Healthcare & Life Sciences
Healthcare providers must ensure patient data availability and compliance with HIPAA, necessitating uninterrupted operation and immediate support for their data protection solutions.
Manufacturing & Industrial
Manufacturers rely on operational continuity and protection of sensitive intellectual property, demanding reliable data protection and swift technical support to prevent costly production halts.
Legal & Professional Services
Law firms and professional services handle confidential client data and face stringent data retention policies, requiring dependable data protection and immediate support to avoid breaches and ensure compliance.
Frequently Asked Questions
What is Veeam Production Maintenance?
Veeam Production Maintenance provides 24/7 technical support for your Veeam products, including access to patches, updates, and expert assistance for critical issues. This offering extends that support for an additional two years.
Who is this maintenance extension for?
This extension is for businesses that currently use Veeam Data Platform and want to ensure continuous, expert support for their critical data protection systems beyond their initial maintenance term.
What happens if my maintenance expires?
If your maintenance expires, you may lose access to 24/7 support, critical updates, and patches. This can increase your risk of downtime and data loss. Extending maintenance prevents this.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.