Veeam Data Platform Production Maintenance - 2-Year 24/7 Support
Extend your Veeam Data Platform's operational resilience with two additional years of 24/7 production maintenance, ensuring critical issue resolution around the clock.
- 24/7 Critical Support: Access expert assistance anytime for urgent issues, minimizing downtime.
- Extended Uptime Assurance: Guarantee uninterrupted data protection and operational continuity for your business.
- Proactive Issue Resolution: Benefit from timely updates and patches to maintain system integrity.
- Peace of Mind: Secure your data infrastructure with reliable, round-the-clock technical support.
Product Overview
Product Overview
This offering provides two additional years of prepaid 24/7 production maintenance for your Veeam Data Platform. It guarantees uninterrupted operational support and critical issue resolution, ensuring your data protection solutions remain effective and responsive.
Designed for businesses of all sizes that rely on robust data protection, this maintenance plan is ideal for IT Managers and IT Professionals overseeing SMB and mid-market environments. It integrates directly with your existing Veeam deployment, providing a safety net for your critical data infrastructure.
- Around-the-Clock Support: Receive immediate assistance from Veeam experts for any critical issues, day or night.
- Guaranteed Response Times: Ensure your urgent problems are addressed promptly to minimize business impact.
- Software Updates and Patches: Stay current with the latest security fixes and feature enhancements.
- Access to Technical Resources: Utilize Veeam's knowledge base and support portals for self-service and advanced troubleshooting.
- Extended Product Lifecycle: Maintain optimal performance and security for your Veeam Data Platform beyond the initial term.
This extended maintenance plan is the smart choice for SMB and mid-market organizations seeking to fortify their data protection strategy with reliable, round-the-clock support.
What This Enables
24/7 Critical Issue Resolution
Access to Veeam's expert support team anytime, day or night, for immediate assistance with critical system failures. This ensures that any urgent operational disruptions are addressed promptly, minimizing business impact.
production environments, business continuity planning, IT operations management, mission-critical systems
Continuous Software Updates and Patches
Entitlement to receive all necessary software updates, patches, and hotfixes released by Veeam during the maintenance term. This keeps your data protection solution secure and performing optimally against evolving threats.
security-conscious operations, regulated environments, proactive IT management, system lifecycle maintenance
Extended Uptime Assurance
Coverage for your Veeam Data Platform ensures maximum availability and uninterrupted service. This protection against unexpected issues safeguards your ability to recover data and maintain business operations.
high-availability requirements, disaster recovery readiness, operational resilience, data integrity assurance
Key Features
24/7/365 Technical Support
Immediate access to Veeam experts for critical issues, reducing potential downtime and business disruption.
Software Updates and Upgrades
Ensures your Veeam Data Platform is always running the latest, most secure version, protecting against vulnerabilities.
Extended Maintenance Term
Provides two additional years of guaranteed support, offering long-term predictability and cost management for your data protection.
Direct Vendor Support
Receive assistance directly from the product experts at Veeam, ensuring accurate and efficient problem resolution.
Critical Issue Escalation
Guaranteed access to escalation paths for timely resolution of high-priority incidents affecting your operations.
Industry Applications
Finance & Insurance
Financial institutions require continuous data availability and robust disaster recovery capabilities to meet strict regulatory compliance and customer service level agreements.
Healthcare & Life Sciences
Healthcare providers must maintain constant access to patient data and adhere to HIPAA regulations, making uninterrupted data protection and rapid recovery essential.
Manufacturing & Industrial
Operational continuity is paramount in manufacturing; extended downtime can halt production lines, making reliable data protection and swift issue resolution critical.
Legal & Professional Services
Law firms and professional services handle sensitive client data and operate under strict confidentiality requirements, necessitating secure and consistently available data protection solutions.
Frequently Asked Questions
What is Veeam Production Maintenance?
Veeam Production Maintenance is a support contract that provides 24/7 technical assistance and access to software updates for your Veeam products. This specific offering extends that coverage for two additional years.
Who is this maintenance plan for?
This plan is for businesses that use Veeam Data Platform and require continuous, reliable support for their data protection infrastructure. It is particularly valuable for organizations that cannot afford significant downtime.
What happens if I don't renew my maintenance?
Without active maintenance, you may lose access to critical software updates, patches, and 24/7 technical support. This can leave your data protection systems vulnerable and impact your ability to recover from incidents.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.