Veeam Data Platform 2-Year 24/7 Production Maintenance
Ensure continuous protection for your critical data with the Veeam Data Platform 2-Year 24/7 Production Maintenance, guaranteeing expert support and timely software updates for two full years.
- Access to: 24/7 technical support from Veeam experts for immediate issue resolution.
- Coverage for: All software updates, patches, and new version releases to keep your platform current.
- Protection against: Data loss and extended downtime with guaranteed access to critical support resources.
- Entitlement to: Proactive assistance and guidance to optimize your Veeam Data Platform's performance.
Product Overview
Product Overview
This is a 2-year prepaid maintenance contract for the Veeam Data Platform, providing 24/7 production support. It ensures you receive timely software updates, patches, and direct access to Veeam's expert technical assistance to maintain the health and performance of your data protection environment.
This service is designed for SMB and mid-market organizations that rely on the Veeam Data Platform for their business continuity and disaster recovery needs. It fits into your existing IT infrastructure, offering a crucial layer of support that complements your internal IT management capabilities.
- 24/7 Expert Support: Immediate access to Veeam's certified support engineers anytime, day or night.
- Software Updates & Upgrades: Automatic entitlement to all patches, hotfixes, and new version releases.
- Production Environment Focus: Dedicated support for your live, operational Veeam Data Platform.
- Extended Assurance: Two full years of prepaid maintenance for predictable budgeting and continuous coverage.
- Performance Optimization: Guidance and best practices from Veeam experts to ensure peak platform efficiency.
This 2-year maintenance contract provides essential peace of mind for SMB and mid-market teams managing critical data protection.
What This Enables
Uninterrupted Technical Assistance
Access to 24/7 technical support from Veeam's certified engineers for immediate troubleshooting. Coverage ensures that any critical issue impacting data protection operations is addressed promptly, minimizing potential business disruption.
production environments, business continuity planning, disaster recovery readiness, critical data workloads
Continuous Software Currency
Entitlement to all software updates, patches, and new version releases for the Veeam Data Platform. Protection against security vulnerabilities and performance degradation associated with outdated software.
software lifecycle management, security posture maintenance, platform performance optimization, regulatory compliance
Proactive Performance Guidance
Protection against performance bottlenecks through access to Veeam's best practices and expert advice. Coverage includes proactive recommendations to optimize your data protection environment for maximum efficiency and reliability.
IT infrastructure management, operational efficiency, resource utilization, system reliability
Key Features
24/7 Production Support
Immediate access to expert assistance ensures rapid resolution of critical issues, minimizing downtime.
All Software Updates Included
Stay current with the latest features, security patches, and performance enhancements automatically.
Prepaid 2-Year Contract
Provides budget certainty and continuous coverage for two years, simplifying procurement and management.
Direct Access to Veeam Experts
Benefit from the deep knowledge and experience of Veeam's certified support engineers.
Production Environment Focus
Ensures dedicated support for your live, operational data protection systems.
Industry Applications
Finance & Insurance
This sector demands stringent data protection and rapid recovery capabilities to meet regulatory compliance and maintain customer trust, making continuous support for Veeam Data Platform essential.
Healthcare & Life Sciences
HIPAA and other regulations require robust data backup and availability, necessitating 24/7 support and up-to-date software for patient data integrity and system uptime.
Manufacturing & Industrial
Operational continuity is paramount; any downtime can halt production. This maintenance ensures the Veeam Data Platform, critical for protecting operational data, remains fully supported and functional.
Legal & Professional Services
Client confidentiality and data integrity are critical. This service ensures that the systems protecting sensitive client information are always operational and secure through expert support and timely updates.
Frequently Asked Questions
What is covered by this maintenance contract?
This contract covers 24/7 technical support for production issues and provides access to all software updates, patches, and new version releases for the Veeam Data Platform during the 2-year term.
Who should purchase this maintenance contract?
This contract is ideal for SMB and mid-market organizations that use the Veeam Data Platform for their critical data protection needs and require guaranteed access to expert support and software updates.
What happens if my current maintenance expires?
Purchasing this 2-year prepaid contract ensures continuous coverage, preventing any lapse in support and access to updates that could leave your data protection vulnerable.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.