Veeam Data Platform 2-Year Production Maintenance
Secure your critical data with Veeam Data Platform 2-Year Production Maintenance, providing 24/7 expert support for rapid incident resolution and continuous protection.
- 24/7 Expert Support: Access to Veeam support engineers around the clock for immediate assistance.
- Rapid Incident Resolution: Prioritized response and expert guidance to minimize downtime.
- Continuous Protection: Ensures your data backup and recovery systems are always operational and up-to-date.
- Production Uptime Assurance: Proactive monitoring and timely updates to prevent disruptions to your business operations.
Product Overview
Product Overview
This is a 2-year prepaid production maintenance agreement for the Veeam Data Platform, offering continuous 24/7 expert support. It ensures critical data protection and provides rapid incident resolution, guaranteeing the operational readiness of your backup and disaster recovery environment.
Designed for businesses of all sizes, from SMBs to mid-market enterprises, this maintenance plan is ideal for IT Managers and IT Professionals responsible for safeguarding company data. It integrates directly with your existing Veeam Data Platform deployment, providing a vital layer of operational assurance.
- 24/7 Technical Support: Immediate access to Veeam's skilled support team for any issues.
- Software Updates & Upgrades: Entitlement to the latest product versions and patches.
- Priority Incident Handling: Expedited response times for critical issues impacting your data protection.
- Knowledge Base Access: Full access to Veeam's extensive online resources and documentation.
- Peace of Mind: Assurance that your data protection solution is actively maintained and supported.
This 2-year maintenance plan offers essential support for SMB and mid-market teams, ensuring their Veeam Data Platform is always protected and performing optimally.
What This Enables
24/7 Expert Technical Assistance
Access to Veeam's dedicated support engineers around the clock for immediate troubleshooting. Coverage for critical incidents ensures rapid resolution to minimize any potential impact on business operations.
organizations with mission-critical data, businesses requiring high availability, companies with limited internal IT resources, environments with strict RTO/RPO objectives
Software Updates and Version Entitlement
Entitlement to all patches, updates, and new versions released for the Veeam Data Platform during the 2-year term. Protection against using outdated software that may have security vulnerabilities or compatibility issues.
environments undergoing regular IT infrastructure changes, businesses prioritizing security best practices, organizations aiming for optimal software performance, companies managing complex IT stacks
Proactive Issue Prevention and Guidance
Coverage for proactive guidance and best practice recommendations from Veeam experts. Protection against potential configuration errors or performance bottlenecks that could lead to future disruptions.
teams seeking to optimize their data protection strategy, businesses with evolving compliance requirements, organizations managing distributed IT infrastructure, companies implementing new data protection policies
Key Features
24/7 Technical Support
Get immediate assistance from Veeam experts anytime to resolve issues quickly and prevent downtime.
Software Updates and Upgrades
Always run the latest, most secure version of Veeam Data Platform to benefit from new features and patches.
Priority Incident Resolution
Critical issues are handled with urgency, reducing the time your data protection systems are impacted.
Access to Veeam Knowledge Base
Utilize extensive online resources for self-service troubleshooting and best practices.
2-Year Prepaid Term
Secure predictable support costs and continuous coverage for two years, simplifying budgeting and planning.
Industry Applications
Finance & Insurance
This sector requires stringent data protection and rapid recovery due to regulatory compliance and the critical nature of financial data. Continuous support ensures uptime and adherence to strict RTO/RPO objectives.
Healthcare & Life Sciences
Healthcare organizations must maintain constant access to patient data and comply with HIPAA regulations. 24/7 support for Veeam ensures data availability and supports compliance requirements for data integrity and backup.
Manufacturing & Industrial
Operational continuity is paramount in manufacturing. This maintenance plan ensures that backup and recovery systems are always functional, preventing costly production downtime and data loss.
Legal & Professional Services
Law firms and professional services firms handle sensitive client data and face strict confidentiality and retention requirements. Reliable data protection and immediate support are essential to maintain client trust and meet compliance obligations.
Frequently Asked Questions
What is Veeam Data Platform Production Maintenance?
Veeam Data Platform Production Maintenance is a support contract that provides 24/7 technical assistance, software updates, and access to new versions for your Veeam Data Platform. It ensures your data protection solution is always supported and up-to-date.
Who is this maintenance plan for?
This plan is designed for businesses of all sizes, particularly SMBs and mid-market companies, that rely on Veeam Data Platform for their backup and disaster recovery needs. It is ideal for IT Managers and IT Professionals responsible for data protection.
What happens if I don't renew my maintenance?
If your maintenance expires, you may lose access to 24/7 support, software updates, and new version releases. This could leave your data protection systems vulnerable and without expert assistance in case of issues.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.