Veeam Data Platform 2-Year Production Maintenance
Secure your critical data infrastructure with Veeam Data Platform 2-Year 24/7 Production Maintenance, ensuring uninterrupted operations and immediate expert support for two additional years.
- Extended Coverage: Access to 24/7 production support for two additional years, maintaining operational continuity.
- Expert Assistance: Coverage for critical incidents and technical issues, providing prompt resolution from Veeam specialists.
- Proactive Updates: Protection against potential system failures with entitlement to essential software updates and patches.
- Resilience Assurance: Entitlement to timely technical guidance and resources to maintain data platform stability and performance.
Product Overview
Product Overview
This is a 2-year prepaid maintenance contract for the Veeam Data Platform, offering 24/7 production support. It extends the mission-critical support for your data protection solution, ensuring continuous operational resilience and access to expert assistance.
Designed for businesses of all sizes that rely on Veeam for data backup and recovery, this maintenance plan is ideal for IT Managers and IT Professionals. It integrates directly with your existing Veeam deployment, providing a vital layer of support to safeguard your data and minimize downtime.
- 24/7 Production Support: Immediate access to Veeam support engineers for critical issues, anytime.
- Extended Service Duration: Two additional years of production maintenance coverage for peace of mind.
- Software Updates: Entitlement to the latest patches and updates to keep your Veeam environment secure and efficient.
- Technical Expertise: Direct access to Veeam's specialized knowledge base and support resources.
- Business Continuity: Minimizes downtime risk by ensuring rapid response and resolution for data protection incidents.
This extended maintenance plan is the smart choice for SMB and mid-market teams seeking to guarantee the ongoing performance and reliability of their Veeam data protection.
What This Enables
Access to 24/7 Critical Incident Support
Access to Veeam's expert support engineers around the clock for immediate assistance with critical production issues. This ensures rapid resolution of any data protection emergencies, minimizing potential business disruption.
production environments, business continuity planning, IT operations management, risk mitigation
Coverage for Software Updates and Patches
Coverage for essential software updates and patches released by Veeam during the maintenance term. This keeps your data platform secure, stable, and performing optimally against evolving threats and system requirements.
software lifecycle management, system security, performance optimization, ongoing IT management
Protection Against Operational Downtime
Protection against prolonged operational downtime by guaranteeing timely technical support for any Veeam Data Platform issues. This proactive measure helps maintain data availability and business service continuity.
disaster recovery strategy, IT service level agreements, operational resilience, business continuity
Key Features
24/7 Production Support
Immediate access to expert assistance for critical issues, reducing downtime and data loss risks.
2-Year Extended Term
Provides long-term peace of mind and predictable support costs for your data protection investment.
Software Updates and Patches
Ensures your Veeam environment remains secure, stable, and up-to-date with the latest enhancements.
Direct Access to Veeam Experts
Leverage specialized knowledge for faster problem resolution and optimal system performance.
Proactive Issue Management
Helps prevent minor issues from escalating into major disruptions, safeguarding business operations.
Industry Applications
Finance & Insurance
This sector has stringent regulatory compliance requirements and demands high availability for critical financial data, making continuous support for data protection essential.
Healthcare & Life Sciences
Healthcare organizations must maintain constant access to patient data and adhere to strict HIPAA regulations, necessitating robust and reliably supported data protection solutions.
Manufacturing & Industrial
Operational continuity is paramount in manufacturing, where downtime can lead to significant production losses; reliable data protection and immediate support are critical for maintaining output.
Legal & Professional Services
These firms handle sensitive client data and face strict confidentiality and data retention mandates, requiring dependable data protection and support to ensure compliance and service delivery.
Frequently Asked Questions
What is Veeam Data Platform Production Maintenance?
It is a support contract that provides 24/7 access to Veeam's technical support team for critical issues with your Veeam Data Platform. This contract extends your existing support for two additional years.
Who is this maintenance plan for?
This plan is for businesses that use the Veeam Data Platform for their data protection needs and require continuous, expert support to ensure operational resilience.
What happens if I don't renew my maintenance?
Without active maintenance, you may lose access to 24/7 support, critical patches, and updates, increasing your risk of extended downtime and data loss in case of an incident.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.