Veeam Data Platform 2-Year Production Maintenance
Extend your Veeam Data Platform protection with 2 additional years of 24/7 Production Maintenance, ensuring uninterrupted expert support for your critical data.
- Access to Expert Support: Gain 24/7 access to Veeam's technical specialists for immediate assistance.
- Coverage for Production Systems: Maintain high-priority response for your live, business-critical data protection environments.
- Protection Against Downtime: Minimize business disruption with rapid issue resolution and proactive system health checks.
- Entitlement to Updates: Receive the latest software updates and patches to keep your data protection current and secure.
Product Overview
Product Overview
This offering provides two additional years of 24/7 Production Maintenance for the Veeam Data Platform, ensuring continuous access to expert technical support and critical software updates.
Designed for businesses of all sizes that rely on Veeam for data protection, this maintenance plan is ideal for IT Managers and IT Professionals seeking to safeguard their operations and maintain optimal system performance.
- 24/7 Expert Support: Immediate access to Veeam's certified support engineers.
- Priority Response: High-priority case handling for production environments.
- Software Updates & Patches: Continuous delivery of the latest Veeam software versions.
- Extended Protection: Two additional years of comprehensive maintenance coverage.
- Peace of Mind: Assurance that your data protection infrastructure is always supported.
This extended maintenance plan is the right choice for SMB and mid-market teams needing reliable, expert support for their Veeam data protection.
What This Enables
Access to 24/7 Expert Technical Support
Access to Veeam's certified support engineers around the clock for immediate assistance with any data protection issues. This ensures rapid problem resolution and minimizes potential business disruption.
on-premises servers, virtualized environments, cloud-integrated systems
Coverage for Production System Incidents
Coverage for critical incidents impacting your live production data protection systems, guaranteeing a high-priority response from Veeam's support team. This minimizes downtime and protects against data loss.
business-critical applications, virtual machine backups, physical server protection
Protection Against Software Vulnerabilities
Protection against emerging software vulnerabilities and performance issues through entitlement to the latest patches and updates. This keeps your data protection environment secure and optimized.
disaster recovery planning, business continuity strategies, data integrity assurance
Key Features
24/7 Production Support
Provides immediate access to expert assistance anytime, ensuring critical data protection issues are resolved quickly.
Priority Case Handling
Guarantees high-priority response for production environments, minimizing potential downtime and data loss.
Software Updates and Patches
Ensures your Veeam Data Platform is always running the latest, most secure version with access to all new features.
Extended Maintenance Term
Offers two additional years of continuous support and protection, providing long-term peace of mind for your data.
Access to Veeam Knowledge Base
Enables self-service troubleshooting and access to a vast library of technical documentation and best practices.
Industry Applications
Finance & Insurance
Financial institutions require robust data protection and rapid recovery to meet strict regulatory compliance and maintain customer trust, making continuous support essential.
Healthcare & Life Sciences
Healthcare providers must ensure patient data availability and compliance with HIPAA, necessitating reliable data protection and immediate support for any system disruptions.
Manufacturing & Industrial
Industrial operations depend on uninterrupted production, requiring resilient data protection and swift technical support to prevent costly downtime and safeguard operational data.
Legal & Professional Services
Law firms and professional services handle sensitive client data, demanding secure, reliable data protection and immediate support to maintain confidentiality and business operations.
Frequently Asked Questions
What is Veeam Data Platform Production Maintenance?
Veeam Data Platform Production Maintenance is a support contract that provides 24/7 access to Veeam's technical support team and ensures you receive all software updates and patches for your Veeam products.
What is the difference between Production and Standard support?
Production support offers 24/7 availability with a higher priority for case resolution, specifically for your live, business-critical data protection systems. Standard support typically has business-hour availability and a lower priority.
Does this cover new software licenses?
No, this is a maintenance and support contract for an existing Veeam Data Platform deployment. It covers support and updates for the software you already own.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.