Veeam Production Maintenance - 4 Additional Years
Secure an additional four years of 24/7 production maintenance for Veeam Availability Suite, guaranteeing continuous support and operational resilience.
- Extended Coverage: Access to 24/7 technical support for four additional years, minimizing downtime.
- Proactive Issue Resolution: Coverage for critical issues, ensuring rapid response and resolution from Veeam experts.
- Software Updates: Protection against outdated software by including access to the latest patches and updates.
- Entitlement to Upgrades: Guarantee of receiving new feature releases and enhancements during the maintenance period.
Product Overview
Product Overview
This offering provides an extension of production maintenance for Veeam Availability Suite, covering an additional four years with 24/7 support. It ensures that your critical data protection and disaster recovery solutions remain operational and supported by Veeam's expert technical team.
Designed for businesses of all sizes that rely on Veeam for data backup and recovery, this maintenance plan is ideal for IT Managers and IT Professionals. It integrates directly with your existing Veeam deployment, safeguarding your IT infrastructure against unforeseen issues and ensuring business continuity.
- 24/7 Expert Support: Immediate access to Veeam's technical support team around the clock.
- Software Assurance: Includes access to all patches, hotfixes, and minor version updates.
- Priority Case Handling: Expedited resolution for critical incidents impacting your operations.
- Extended Product Lifespan: Maximizes the value and longevity of your Veeam Availability Suite investment.
- Peace of Mind: Reduces the risk of data loss and operational disruption with guaranteed support.
Ensure your data protection strategy remains robust and supported with an extended maintenance plan, perfect for SMB and mid-market organizations.
What This Enables
Continuous Technical Support
Access to Veeam's 24/7 technical support team for immediate assistance with any issues. This coverage ensures that critical problems are addressed promptly, minimizing potential business disruption.
production environments, business-critical systems, IT operations continuity, proactive issue management
Software Updates and Patches
Coverage for all necessary software updates, patches, and hotfixes released by Veeam. This protection ensures your Veeam Availability Suite remains secure, stable, and performs optimally with the latest enhancements.
security posture management, system stability, performance optimization, regulatory compliance
Expedited Issue Resolution
Entitlement to priority handling for critical support cases, ensuring faster response and resolution times. This minimizes the impact of severe incidents on your business operations and data availability.
disaster recovery planning, business continuity, risk mitigation, operational uptime
Key Features
24/7 Production Support
Immediate access to expert technical assistance anytime, reducing critical downtime.
Software Updates and Upgrades
Ensures your Veeam solution is always current with the latest features and security patches.
Priority Case Management
Faster resolution for critical issues, minimizing business impact.
Extended Maintenance Term
Provides predictable support costs and operational continuity for four additional years.
Veeam Expertise
Direct access to the vendor's knowledge base for optimal product performance and troubleshooting.
Industry Applications
Finance & Insurance
Financial institutions require continuous data availability and robust disaster recovery to meet strict regulatory compliance and maintain customer trust, making extended support for Veeam critical.
Healthcare & Life Sciences
Healthcare organizations must ensure patient data is protected and accessible at all times to comply with HIPAA and maintain critical care operations, necessitating reliable backup and support.
Manufacturing & Industrial
Manufacturers rely on uninterrupted operations and data integrity for production scheduling and supply chain management, where downtime can lead to significant financial losses.
Legal & Professional Services
Law firms and professional services businesses handle sensitive client data and require constant access to case files and operational systems to meet client demands and deadlines.
Frequently Asked Questions
What is Veeam Production Maintenance?
Veeam Production Maintenance provides 24/7 technical support, software updates, and access to new versions for Veeam products. This extension covers an additional four years of that service.
Who is this maintenance extension for?
This is for businesses that currently use Veeam Availability Suite and want to ensure continuous, expert support for their data protection infrastructure for an extended period.
What happens if my maintenance expires?
If maintenance expires, you may lose access to 24/7 support, software updates, and potentially the ability to renew without additional fees or restrictions. This extension prevents that lapse.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.