Zoom Contact Center Cloud Storage Add-On
Enhance your Zoom Contact Center with an annual prepay cloud storage add-on, providing expanded data retention capabilities for your business.
- Expanded Data Retention: Access extended storage for contact center interactions, ensuring compliance and historical data availability.
- Annual Prepay Value: Secure cost savings and predictable budgeting with a full year of cloud storage in advance.
- Platform Integration: Seamlessly integrates with your existing Zoom Contact Center environment for immediate capacity increase.
- Operational Continuity: Maintain critical business operations by ensuring sufficient storage for call recordings and customer data.
Product Overview
Product Overview
This annual prepay cloud storage add-on for Zoom Contact Center provides businesses with increased capacity to store call recordings, screen recordings, and other interaction data.
Designed for SMB and mid-market organizations, this solution ensures that IT Managers and Business Owners have the necessary storage to meet compliance requirements and maintain access to vital customer interaction history.
- Increased Storage Capacity: Significantly expand the volume of data your Zoom Contact Center can retain.
- Annual Billing Cycle: Benefit from a predictable annual subscription, simplifying procurement and budgeting.
- Compliance Support: Facilitate adherence to regulatory requirements for data retention and audit trails.
- Data Accessibility: Ensure that historical interaction data is readily available for quality assurance, training, and dispute resolution.
- Scalable Solution: Easily scale your storage needs as your contact center operations grow.
This Zoom Contact Center cloud storage add-on offers a straightforward, cost-effective way for SMB and mid-market teams to manage their data retention needs.
What This Enables
Enable extended data retention for compliance
Enable teams to meet regulatory requirements for call and interaction recording storage. Ensure that all necessary data is retained for audit purposes and legal compliance.
cloud-based contact center, regulated industries, data governance policies, business continuity planning
Streamline access to historical customer interactions
Streamline the process of accessing past customer conversations and data for quality assurance and agent training. Provide supervisors and managers with the resources needed to improve service delivery.
customer service operations, quality management programs, agent performance reviews, business intelligence gathering
Automate data archiving and management
Automate the management of contact center data storage, reducing manual effort and the risk of data loss. Ensure that storage capacity scales effectively with interaction volume.
high-volume contact centers, IT resource optimization, proactive capacity planning, operational efficiency
Key Features
Increased Cloud Storage Capacity
Provides significantly more space to store call recordings, screen recordings, and other interaction data, preventing storage limitations.
Annual Prepayment Model
Offers cost savings and predictable budgeting by securing a full year of service in advance.
Zoom Contact Center Integration
Seamlessly integrates with your existing Zoom Contact Center platform for immediate deployment and expanded functionality.
Compliance and Archiving Support
Helps organizations meet regulatory data retention requirements and maintain audit trails for critical interactions.
Enhanced Data Accessibility
Ensures that historical customer interaction data is readily available for review, analysis, and dispute resolution.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers have strict regulatory requirements for data retention and audit trails, making extended storage crucial for compliance.
Healthcare & Life Sciences
Healthcare organizations must comply with HIPAA and other regulations that mandate secure storage and accessibility of patient interaction data for specific periods.
Legal & Professional Services
Law firms and professional service providers often require long-term storage of client communications and case-related data for legal and compliance purposes.
Retail & Hospitality
These sectors handle a high volume of customer interactions and may need to retain data for dispute resolution, quality assurance, and loyalty program management.
Frequently Asked Questions
What is the Zoom Contact Center Cloud Storage Add-On?
This is an annual subscription that provides additional cloud storage capacity for your Zoom Contact Center interactions, such as call recordings and screen recordings.
Why would my business need this add-on?
You would need this add-on if your current Zoom Contact Center storage is insufficient to meet your data retention needs, compliance requirements, or operational demands for accessing historical data.
How is this licensed?
This is licensed as an annual prepay subscription, meaning you pay for a full year of service upfront.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.