End-User Support & Helpdesk
Managed helpdesk, user onboarding, offboarding, and day-to-day IT support.
What's included
Ticket intake, triage, and resolution. New hire setup, software provisioning, and secure offboarding. Scope based on user count and support tier.
How it works
Discovery call
30-minute scoping session to understand your environment and define requirements.
Scope & proposal
We deliver a written SOW with timeline, deliverables, and fixed or usage-based pricing.
Delivery & handoff
Execution with defined milestones, progress reporting, and documented knowledge transfer.
Want to understand our approach before booking?
Learn more about our End-User Support & Helpdesk approachPricing
Pricing per SOW
Final price confirmed after discovery call
This service requires a scoping call before we can confirm pricing and timeline.
Tell Zent AI your project and it will scope the right services and hardware together.
Dedicated solutions architect assigned to your project
Written SOW before any work begins
Fixed-scope delivery with defined acceptance criteria