Your people, supported. From day one to their last.
IT helpdesk and user lifecycle management for growing businesses. SLA-backed 24x7 live support, structured onboarding and offboarding, and day-to-day software assistance.
Your team stays productive. Your access stays controlled.
What is happening right now
Accounting & Legal
Departed staff accounts still active weeks later — client files still accessible.
Healthcare & Clinics
EMR access not revoked until IT returns Monday. HIPAA exposure every weekend.
Multi-Site Operations
New branch hire not set up until day three. No one coordinated IT ahead of the start date.
Finance & Insurance
No audit log of who had access or when it was removed. Regulators are now asking.
What We Manage
User support, end to end.
Four service areas that cover every touchpoint in the user lifecycle — from the moment someone is hired to the moment they leave.
Helpdesk & Incident Management
24x7 live technician support via ticket, phone, and chat. Every issue triaged by priority and resolved by experienced engineers — your team calls us, not a bot.
Ticket, phone, and chat support — 24x7 live technicians, no automated queues
Password resets and MFA troubleshooting — resolved immediately, any platform
File recovery for accidentally deleted or corrupted files
Printer setup, connectivity issues, disk and RAM problems handled end-to-end
First-call resolution tracked and reported monthly
User Onboarding & Provisioning
Every new hire fully set up before they arrive. Accounts live, device ready, software access granted — so Day 1 is productive, not a setup marathon.
User account creation across Microsoft 365, Google Workspace, and core business apps
New device setup and configuration — Windows and macOS
Software access provisioning and license assignment
Email, calendar, and collaboration tools configured and tested
Security training enrollment coordinated before or on Day 1
Offboarding & Access Removal
Employee departures handled completely and immediately. Every account terminated, every device recovered, every access log preserved. Zero loose ends.
All accounts disabled across every platform — email, SSO, SaaS, VPN
Device recovery coordination and secure remote wipe on departure
Access revocation audit log maintained throughout the service term
Data retention and mailbox management per your policy
Emergency offboarding executed immediately on notification — no delays
Software & Application Support
Day-to-day software issues resolved without your team getting involved. Installs, login problems, licensing, and platform support — all handled.
Microsoft 365 and Google Workspace support — email, Teams, Drive, and licensing
Application installs, updates, and configuration across your standard software stack
SSO and login troubleshooting — access issues resolved before productivity is lost
Software license tracking and renewal coordination
User guidance and general assistance for day-to-day IT questions
Service Level Agreement
Response times you can hold us to.
24x7 live technician coverage — after-hours, weekends, and holidays included. Every priority tier backed by a defined response and resolution target.
Complete work stoppage — user or team cannot work at all
Significant impact — core function unavailable, no workaround
Partial impact — workaround available, productivity reduced
Minor issue, general request, or information query
After-hours and weekend coverage is standard. Live technicians are available 24x7x365. There is no premium tier for off-hours support — it is included in the base service.
User Lifecycle
From offer accepted to access revoked.
Every step of the user lifecycle managed to a defined process. No gaps, no manual tracking, no access left open after someone leaves.
Pre-Start
3 to 5 business days before Day 1
Accounts created, device prepared, software licenses assigned. Everything ready before the new hire arrives — so onboarding is orientation, not IT setup.
User accounts created across all platforms
Device configured and tested
Software access provisioned
Day One
Start date
All systems live and verified before the user walks in. Email, collaboration tools, and business applications working — credentials handed off cleanly.
All accounts active and tested
Device in hand with access confirmed
Security training enrolled
Active Support
Ongoing employment
24x7 helpdesk available for any issue. Access change requests, software installs, and day-to-day problems handled without involving your internal team.
24x7 live helpdesk support
Access change requests processed
Monthly support activity reports
Departure
On notification
Immediate access revocation across every platform the moment we are notified. Device recovered, data retained per policy, full audit log preserved.
All accounts disabled immediately
Device recovery coordinated
Offboarding audit log preserved
Who This Is For
Real problems. Recognizable situations.
If any of these scenarios describe your business, end user support closes the gap.
Your HR team manages every new hire and departure — but spends hours coordinating IT access, chasing account setup, and fielding access complaints on the first day. Offboarding is manually tracked in a spreadsheet.
Hire and departure workflows handled entirely by Zent. HR submits the request — we deliver accounts, access, and documentation without back-and-forth.
Every password reset, every software install, every 'I can't log in' call lands on you. You are the IT department — and it is pulling you away from running the business.
24x7 live helpdesk takes every user call. You are no longer the first point of contact for IT issues. Your time goes back to the business.
Multi-site business with inconsistent user access across locations. New sites get set up differently. Offboarding is manual, delayed, and creates access risk. Auditors are asking for access logs you do not have.
Standardized onboarding and offboarding across every site. Consistent access provisioning, documented departures, and audit-ready logs maintained throughout the service term.
SOC 2 audit approaching and your team cannot produce documented evidence of access control, offboarding procedures, or user access reviews. Cyber insurance renewal requires proof of access management.
Offboarding logs, access revocation records, and provisioning documentation maintained continuously. Audit evidence available on request — not scrambled together before the auditor arrives.
Responsibility Model
We support your people. You run your business.
Ownership confirmed at onboarding. No ambiguity about what we handle and what stays with your team.
Zent
We own and execute
Shared
Both teams involved
Customer
You own or provide
Helpdesk & Daily Support
Ticket intake, triage, resolution, and reporting.
Ticket intake, triage, and resolution
We receive, prioritize, and close — you are kept informed
Password resets and MFA support
Resolved immediately, any platform, 24x7
Software installs and application support
Handled for your approved software stack
Approved software list and access policy
You define what is permitted — we enforce it
User training delivery
Security awareness is coordinated by Zent; functional app training stays with your team
Onboarding & Provisioning
New hire setup from offer acceptance to Day 1.
Account creation and access provisioning
Every platform, confirmed before Day 1
Device setup and configuration
Windows and macOS — ready before the hire arrives
Security training enrollment
Coordinated as part of onboarding
New hire notification and details
You notify us — start date, role, required access
Hardware procurement
Device purchasing is customer-owned — we configure what you procure
Offboarding & Compliance
Departure execution, access logs, and audit records.
Access revocation across all platforms
Executed immediately on notification
Device recovery and secure wipe
Coordinated on departure — remote wipe if device is not returned
Offboarding audit log maintenance
Access records preserved throughout service term
Departure notification
You notify us — we execute without delay
HR system and payroll integration
HRIS is customer-owned — we work from your notifications
Common Questions
Before you ask — we have answered it.
Your people, supported. Your access, controlled.
24x7 live helpdesk, structured onboarding and offboarding, and day-to-day software support — so your team stays productive and nothing falls through the cracks.
Per user, monthly. Onboarding confirmed after a scoping call.