Managed Meraki. 24x7. Zero hold queues.
Full lifecycle management for your Cisco Meraki environment — monitoring, configuration, incident resolution, and vendor escalation handled by our NOC. Fewer incidents, faster MTTR, zero Cisco TAC hold queues.
Standalone service. Tiered pricing by device class — MX and MS, MG and MV, MR and MT. 12-month minimum term.
While Cisco holds the queue
Is your Meraki environment monitored 24x7, or do issues surface when users call to complain?
Are your Meraki devices running Cisco-recommended software, or is firmware management a manual task?
When a Meraki incident escalates to Cisco TAC, does your team hold the queue or does someone else?
Are configuration changes to your Meraki environment tracked, documented, and reversible?
Device Coverage
All Meraki device classes covered. Priced by class.
Each device class falls into a pricing tier based on management complexity. Access points cost less than firewalls — the rate reflects what's involved in managing each type.
Security & SD-WAN
Branch firewall, WAN orchestration, and threat protection
Common use case
Primary security appliance and SD-WAN gateway for every site
Switches
LAN fabric, edge switching, and network connectivity
Common use case
Campus and branch LAN — access, distribution, and aggregation switching
Wireless Access Points
Campus, branch, or distributed Wi-Fi coverage
Common use case
High-density wireless for offices, warehouses, and multi-site deployments
Cellular Gateways
Backup connectivity, failover, and branch resilience
Common use case
LTE/5G failover and primary connectivity for remote or temporary sites
Smart Cameras
Security monitoring, site intelligence, and compliance
Common use case
Physical security, occupancy analytics, and incident documentation
Environmental Sensors
Facility monitoring and environmental compliance
Common use case
Temperature, humidity, water leak, and door sensor monitoring
APs & Sensors
MR · MT
$5.85–$19.50/mo
Cameras & Cellular
MV · MG
$23.40–$58.50/mo
Gateways & Switches
MX · MS
$52.65–$117.00/mo
What We Do
Four operational domains. Fully managed.
Every managed Meraki environment is covered across monitoring, configuration, change, and incident management. Select a domain to see exactly what we own.
Monitoring
Fully managed by Zent
We monitor your entire Meraki environment around the clock — not just uptime, but device health, traffic patterns, and anomalies before they become incidents.
Business outcome: Issues detected before they impact your team. Real-time visibility into network health at any time. You receive summaries, not alert storms.
24x7x365 continuous monitoring across all managed Meraki devices
Standard availability and fault alerts plus custom thresholds tuned to your environment
Syslog, NetFlow, and device health dashboards — real-time visibility through the customer portal
Alert lifecycle from trigger through resolution — you receive a summary, not a storm of notifications
Responsibility Model
No ambiguity. Every activity accounted for.
The allocation below reflects typical responsibilities — the final RACI is confirmed and signed during onboarding.
Zent
We own it end-to-end
Shared
Both teams involved
Customer
Your team owns this
Monitoring
Continuous visibility, alerting, and portal access.
24x7x365 monitoring & alerting
Continuous coverage across all managed devices
Alert management & noise reduction
Actionable alerts — not a storm of notifications
Customer portal access & visibility
You review device status and service history
Configuration & Changes
Backup, patching, and ITIL-aligned change management.
Configuration backup
Automatic — recoverable to any previous state
Patching & bug fixes
Proactive — you are notified before deployment
Configuration changes
You approve before we implement
Change ticket generation
You raise the request via the portal
Monthly & quarterly reports
We produce — you review
Incident Management
Detection, escalation, and coordination to resolution.
Incident ticket creation
On detection — no waiting for you to report
Vendor (Cisco TAC) escalation
We manage — you never hold the queue
RMA coordination
Hardware replacement managed end-to-end
Onsite technician deployment
Your team or contractor — we coordinate
Physical troubleshooting
Onsite work is customer-owned — we support remotely
SLA Commitments
Response targets by priority.
Targets below reflect standard service commitments. Final SLA terms are defined in the Statement of Work and may vary based on environment complexity.
P1 — Critical
Device down, network outage affecting business operations
Response
15 minutes
Coverage
24x7x365
P2 — High
Significant degradation, multiple users impacted
Response
1 hour
Coverage
24x7x365
P3 — Medium
Single device issue, workaround available
Response
4 hours
Coverage
Business hours
P4 — Low
General requests, configuration queries
Response
Next business day
Coverage
Business hours
Transparent Pricing
MSRP by device class and volume.
Pricing scales with your device count — the more devices, the lower the per-device rate. Pricing shown is MSRP. Contact us for volume discounts and custom rates.
APs & Sensors
MR access points, MT environmental sensors
Cameras & Cellular
MV smart cameras, MG cellular gateways
Gateways & Switches
MX security appliances, MS switches
Device Count
per month, per device
APs & Sensors
MR · MT
Cameras & Cellular
MV · MG
Gateways & Switches
MX · MS
Typical Scenario
100 devices
$19.50
per device/mo
$58.50
per device/mo
$117.00
per device/mo
Single location; starting deployment
250 devices
$17.55
per device/mo
$52.65
per device/mo
$105.30
per device/mo
2–3 locations; expanding footprint
500 devices
Popular$15.60
per device/mo
$46.80
per device/mo
$93.60
per device/mo
Multi-location; established deployment
1,000 devices
$13.65
per device/mo
$40.95
per device/mo
$83.85
per device/mo
Regional coverage; enterprise scale
2,000 devices
$11.70
per device/mo
$35.10
per device/mo
$74.10
per device/mo
National or multi-regional footprint
3,000 devices
$9.75
per device/mo
$31.20
per device/mo
$66.30
per device/mo
Large enterprise; multi-country
4,000 devices
$7.80
per device/mo
$27.30
per device/mo
$58.50
per device/mo
Major enterprise deployment
10,000+ devices
$5.85
per device/mo
$23.40
per device/mo
$52.65
per device/mo
Custom enterprise pricing available
Example Invoice
Organisation with 150 devices: 80 access points + 40 switches + 30 cameras
80 × APs & Sensors @ $17.55
$1,404/mo
40 × Gateways & Switches @ $105.30
$4,212/mo
30 × Cameras & Cellular @ $52.65
$1,579.50/mo
Total MSRP
$7,195.50/mo
Pricing Notes
Device-class tiering — Access points cost less than cameras, which cost less than firewalls and switches. The rate reflects management complexity and criticality of each device type.
Your total device count drives your tier — All your Meraki devices across all locations are aggregated. Adding devices may drop you into a lower per-device tier, reducing cost across your entire deployment.
Pricing is per device per month — billed on the first business day of each month, no proration within the billing period.
Device count changes reflected in the following month's invoice — additions and removals take effect the following billing cycle.
12-month minimum term — extended multi-year contracts available with additional volume discounts.
Pricing shown is MSRP — contact us for discounted rates based on your total device count.
Getting Started
From contract to live operations in 2–3 weeks.
We handle the operational lift. You experience a seamless transition to 24x7 managed Meraki operations — here's exactly what happens each week.
Week 1
Discovery & SLA Definition
You provide your device inventory and escalation contacts. We audit your Meraki configuration, map alert thresholds, and define response time commitments. RACI confirmed. You understand exactly what 24x7 management means for your business.
What we need from you
Admin access to Meraki dashboard
Organisation and Networks confirmed
Onsite contact details for each location
Week 2
Integration & Configuration
Devices onboarded into our monitoring platform. Configuration backups established. Custom alert rules deployed based on your business criticality. Customer portal provisioned — you receive login credentials and access documentation.
What we need from you
Service accounts created
Monitoring integration tested
Initial full-stack config backup completed
Week 3
Go-Live & Handoff
Monitoring goes live. Your team validates alert flow and escalation paths. A kickoff call confirms SLAs, escalation procedures, and support contacts. Your Meraki infrastructure is now under 24x7 management.
Ongoing
Quarterly Business Reviews
Every 90 days — network performance trends, device utilisation analysis, capacity planning, and optimisation recommendations. We provide the analysis; you make strategic decisions.
Common Questions
Before you ask — we've answered it.
Which Option Is Right For You
Managed Meraki SD-WAN vs. MSPaaS Bundle.
Two ways to get 24x7 Meraki management — the right choice depends on how you're buying Meraki and how many device classes you're running.
This service
Managed Meraki SD-WAN
- ✓
Sold standalone — no bundle required
- ✓
Tiered pricing by device class and volume
- ✓
Ideal for selective deployments or mixed environments
- ✓
Separate rates for APs, cameras, and gateways
- ✓
12-month minimum term
Alternative option
Meraki MSPaaS Bundle
- ✓
Only available as part of a Meraki OPEX purchase
- ✓
Flat $110/device/month — all device classes equal
- ✓
Ideal for full Meraki stack deployments
- ✓
MX, MS, MR, MG, MV, MT all covered at one rate
- ✓
Simplified billing — one SKU for everything
Ready to hand off your Meraki operations?
Book a 30-minute briefing. We'll review your Meraki environment, confirm device counts, and provide a custom quote within 48 hours.
Tiered pricing by device class. 12-month minimum. Volume discounts apply.