Simplify your Meraki operations. Predict your network costs.
Stop managing MX firewalls, MS switches, MR access points, MG gateways, MV cameras, and MT sensors as separate services. One flat monthly rate. One dedicated NOC team. One point of escalation.
Bundle only — available as part of a Meraki OPEX bundle purchase. For per-device management, see the standalone option below.
Across your Meraki stack
Are all six Meraki device classes on Cisco-recommended firmware, or is patching falling behind?
When a Meraki device fails, does your team call Cisco TAC or does someone else own that queue?
Are configuration changes across your Meraki stack tracked in a single audit trail, or managed ad hoc?
If your MX goes down tonight, how fast does someone respond and do they need to be awake to do it?
Full Stack Coverage
Every Meraki device class. One flat rate.
No device-class upselling. No licensing surprises. Every device in your Meraki estate is managed at the same $110/device/month — regardless of model, license tier, or site count.
Security & SD-WAN
Branch firewall, WAN orchestration, and threat protection
Common use case
Primary security appliance and SD-WAN gateway for every site
Switches
LAN fabric, edge switching, and network connectivity
Common use case
Campus and branch LAN — access, distribution, and aggregation switching
Wireless Access Points
Campus, branch, or distributed Wi-Fi coverage
Common use case
High-density wireless for offices, warehouses, and multi-site deployments
Cellular Gateways
Backup connectivity, failover, and branch resilience
Common use case
LTE/5G failover and primary connectivity for remote or temporary sites
Smart Cameras
Security monitoring, site intelligence, and compliance
Common use case
Physical security, occupancy analytics, and incident documentation
Environmental Sensors
Facility monitoring and environmental compliance
Common use case
Temperature, humidity, water leak, and door sensor monitoring
You don't need all six device classes. Any Meraki devices purchased within your MSPaaS bundle are covered at the same flat rate.
What We Do
One team. Four operational domains. Your full stack.
Every managed Meraki environment is covered across monitoring, configuration, change, and incident management — unified across all device classes, not siloed by device type.
Monitoring
Unified across all device classes
Your entire Meraki stack — all six device classes — monitored around the clock from a single unified operations view. No gaps between device types, no blind spots across sites.
24x7x365 unified monitoring across all MX, MS, MR, MG, MV, and MT devices under management
Standard availability and fault alerts plus custom thresholds tuned per device class and environment
Syslog, NetFlow, and cross-device health dashboards — unified visibility through your customer portal
Alert lifecycle from trigger through resolution — you receive a business-impact summary, not a device-level storm
Responsibility Model
One team owns the operations. You own the decisions.
Accountability is clear before day one. Zent coordinates all NOC and vendor operations on your behalf — the final RACI is confirmed during onboarding.
Zent
We own it end-to-end
Shared
Both teams involved
Customer
Your team owns this
Monitoring
Unified visibility across all Meraki device classes.
24x7x365 unified monitoring & alerting
All device classes — one operations view
Alert management & noise reduction
Actionable alerts, not device-level storms
Customer portal access & visibility
You review device status and service history
Configuration & Changes
Backup, patching, and ITIL-aligned change process.
Configuration backup — all device classes
Automatic — rollback to any previous state
Patching & bug fixes
Proactive — you are notified before deployment
Configuration changes
You approve before we implement
Change ticket generation
You raise the request via the portal
Monthly & quarterly reports
We produce — you review
Incident Management
Detection, escalation, and resolution across your full stack.
Incident detection & ticket creation
On detection — no waiting for you to report
Vendor (Cisco TAC) escalation
We manage — you never hold the queue
RMA coordination — all device classes
Hardware replacement managed end-to-end
Quarterly business review
We provide analysis — you drive strategy
Onsite technician deployment
Your team or contractor — we coordinate
SLA Commitments
Response targets by priority.
SLA targets below apply across your entire Meraki stack — regardless of which device class triggers the incident. Final SLA terms are defined in the Statement of Work.
P1 — Critical
Device down, network outage affecting business operations
Response
15 minutes
Coverage
24x7x365
P2 — High
Significant degradation, multiple users or sites impacted
Response
1 hour
Coverage
24x7x365
P3 — Medium
Single device issue, workaround available
Response
4 hours
Coverage
Business hours
P4 — Low
General requests, configuration queries
Response
Next business day
Coverage
Business hours
Transparent Pricing
Flat-rate pricing that scales with you.
One SKU. One rate. Add devices, change device classes — your per-device price never changes. Pricing shown is MSRP. Contact us for volume discounts.
SKU: KY6523
Meraki MSPaaS Monthly Managed Services
$110
per device / month
What's included at this rate
24x7x365 monitoring & custom alert management
Configuration backup & patch management
Change management & monthly reporting
Incident resolution & Cisco TAC escalation
RMA coordination across all device classes
Quarterly business review & optimisation report
Compliance reporting across your full stack
Applies to: MX · MS · MR · MG · MV · MT — all at $110/device/month
Example Invoice
Organisation with 60 devices: 10 MX + 20 MS + 20 MR + 10 MG
10 × MX Security Appliances @ $110
$1,100/mo
20 × MS Switches @ $110
$2,200/mo
20 × MR Access Points @ $110
$2,200/mo
10 × MG Cellular Gateways @ $110
$1,100/mo
Total MSRP
$6,600/mo
Pricing Notes
Flat $110/device/month — identical rate regardless of device class or license tier
Only devices purchased within the Meraki MSPaaS OPEX bundle are covered
Device count changes reflected in the following month's invoice — not prorated
Volume discounts available for deployments of 100+ devices — contact us for enterprise rates
Pricing shown is MSRP — contact us for discounted pricing
Getting Started
Full stack live in 30 days.
Unified onboarding is faster than per-device onboarding — one integration covers your entire Meraki estate instead of separate onboarding per device class.
Days 1–7
Assessment
Full Meraki stack inventory, all device classes documented, escalation contacts defined, and SLAs confirmed. Faster than per-device onboarding — one integration for your entire stack.
What we need from you
Admin access to Meraki dashboard
All Organisations and Networks confirmed
Onsite contact details for each site
Days 8–14
Integration
All six device classes onboarded into the managed services platform simultaneously. Unified baseline established, custom alerting configured per device type.
What we need from you
Service accounts created
Unified monitoring integration tested
Full-stack configuration backup completed
Days 15–30
Go-Live
24x7x365 monitoring active across your full stack. First unified change management cycle running. Customer portal live with cross-device visibility.
Day 90+
Optimisation
First quarterly business review — cross-device performance trends, utilisation analysis, and optimisation recommendations tied to your operational goals.
Choose the Right Option
MSPaaS Bundle vs. per-device managed services.
Not sure which fits your situation? Use this framework to decide — both are the right choice in different contexts.
Alternative option
Managed Meraki SD-WAN
Per-device · Standalone · Tiered pricing
Best for
Selective deployments — manage specific device classes without a full-stack commitment
Pricing model
Tiered by device class — MX costs more than MR, cameras more than APs
Billing
Multiple line items per device class — more detailed but more complex
Scaling
Pricing complexity increases as you add new device types
NOC coordination
Managed per device class — scoped to what you've enrolled
Onboarding
2–3 weeks per service enrolled
Purchase
Standalone — no bundle required, start immediately
This service
Recommended for full stackMeraki MSPaaS Bundle
Flat rate · Bundle only · All device classes
Best for
Full Meraki stack — entire organisation, all device classes under one managed service
Pricing model
Flat $110/device/month — identical rate regardless of device class or license tier
Billing
One line item — total devices × $110, nothing else
Scaling
None — flat rate holds as you add any device class
NOC coordination
Unified team across your entire Meraki stack — one call resolves everything
Onboarding
1–2 weeks — one unified integration for all device classes
Purchase
Bundle only — available as part of a Meraki OPEX purchase
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One flat rate. All six Meraki device classes. 24x7x365 NOC coverage.